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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unaltered and unused. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at delight@grayjaydistribution.ca. Please note that returns will need to be sent, prepaid, to the following address:
Gray Jay Distribution Inc.
3PL Distribution Centre
18120 109 Avenue Northwest
Edmonton AB T5S 2K2
Canada
You can always contact us for any return question at delight@grayjaydistribution.ca.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include your order number and a picture of the item along with a description of your concerns.
Certain types of items cannot be returned. Items that have been altered in any way cannot be returned. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at delight@grayjaydistribution.ca.
